Type and Source of Information Collected
Information is primarily collected through our website or physical interaction with our staff. The major information that we usually collect includes the name, address, age, gender, details about the previous medical history including lab reports, mental and physical health condition, and all such other information that is needed for providing the desired services to the user/ patient. Until and unless, as required by law or for providing better services, we do not disclose such information to other people. The user can opt for providing confidential/ sensitive information. Further, we do not collect personal information details such as bank/credit card.
Data Security and Maintaining Confidentiality of Information
We secure all the personal information in electronic form and such information can be converted to physical form depending on the requirements. We have implemented necessary security practices and standards for electronic data encryption which helps in protecting such information both online and offline. We recommend you have a strong password to prevent unauthorized access. Always log out from the website when you finish accessing the website. The user information is made available to the hospital employees on a need-to-know basis. Further, Apex Hospitals is not responsible for the distribution of personal information by its partners and third parties and it is beyond the scope of their agreement.
Purpose, Disclosure/ Sharing of Information
Our core purpose of collecting information is to enable the user to access the various services offered by Apex Hospitals. The information may be disclosed due to many reasons such as for protecting or defending the rights and property of the hospital, as and when required by government agencies or legal authorities, and to concerned individuals for the defined purpose. Any of the information provided by the user will not be displayed for promotional purposes.
Consent to this Policy
Use of 2 Factor Gateway to send OTP
In the Apex Hospitals Telemedicine App, we have used 2 Factor Gateway to send One Time Passwords (OTP). The primary purpose of this is to complete the phone number verification process at the time of registration and also help in managing the user’s data privacy.