Privacy Policy

Apex Hospitals is committed to the protection of the confidential information provided by the user and we take appropriate security measures to safeguard all such information against any unauthorised access or disclosure. The Privacy policy explains the collection, usage, sharing, and protection of personal information of the user while using our website. We strictly allow the use of all such information to persons only who need to provide any services to the user. It is hereby confirmed that the user is bound by the terms and conditions of this privacy policy and by using our services or providing us with your personal information, you hereby consent to our collection, use, and sharing of information as mentioned in this privacy policy

Further, we reserve the right to remove, amend or modify any section or a specific part of the terms of this privacy policy. Apex Hospitals will make all such decisions at their discretion and if the user does not agree with this privacy policy at any time, it is advised not to use any of the services and provide any of your personal information. In case the user is using the services, on behalf of another individual, for example, their child or other entity represented by the user, the user is authorized by such individual/ Entity to accept the policy on his/ her behalf.

Type and Source of Information Collected

Information is primarily collected through our website or physical interaction with our staff. The major information that we usually collect includes the name, address, age, gender, details about the previous medical history including lab reports, mental and physical health condition, and all such other information that is needed for providing the desired services to the user/ patient. Until and unless, as required by law or for providing better services, we do not disclose such information to other people. The user can opt for providing confidential/ sensitive information. Further, we do not collect personal information details such as bank/credit card.

Data Security and Maintaining Confidentiality of Information

We secure all the personal information in electronic form and such information can be converted to physical form depending on the requirements. We have implemented necessary security practices and standards for electronic data encryption which helps in protecting such information both online and offline. We recommend you have a strong password to prevent unauthorized access. Always log out from the website when you finish accessing the website. The user information is made available to the hospital employees on a need-to-know basis. Further, Apex Hospitals is not responsible for the distribution of personal information by its partners and third parties and it is beyond the scope of their agreement.

Purpose, Disclosure/ Sharing of Information

Our core purpose of collecting information is to enable the user to access the various services offered by Apex Hospitals. The information may be disclosed due to many reasons such as for protecting or defending the rights and property of the hospital, as and when required by government agencies or legal authorities, and to concerned individuals for the defined purpose. Any of the information provided by the user will not be displayed for promotional purposes.

Consent to this Policy

This Privacy Policy is part of the terms of website use and its services and by using the website, you agree to all the terms and conditions mentioned in this privacy policy. In case you have any queries about the Privacy Policy, we will address all such discrepancies and grievances of the user by processing the query in a time-bound manner. We will promptly respond to any doubts regarding the use of your personal information.

Use of 2 Factor Gateway to send OTP

In the Apex Hospitals Telemedicine App, we have used 2 Factor Gateway to send One Time Passwords (OTP). The primary purpose of this is to complete the phone number verification process at the time of registration and also help in managing the user’s data privacy.